Refund policy

Last Updated: 10 Sep 2026

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Returns

We accept returns within 10 days of delivery. Items must be unused, in original packaging, and in the same condition you received them.
To start a return, email conductor@3dtraindesigns.com with your order number and reason for return.

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Return Merchandise Authorization (RMA)

All returns require an approved RMA number before being shipped back.

To request an RMA, email us with:

• Order number
• Item(s) you wish to return
• Reason for return
• Photos if damaged or defective

Once approved, you’ll receive your RMA number and return instructions.
Write the RMA number clearly on the outside of the package.
RMA numbers are valid for 10 days.

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Non‑Returnable Items

Because many of our products are custom‑made, the following items cannot be returned:

• Personalized products
• Digital downloads
• Gift cards
• Items marked final sale

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Exchanges

We offer exchanges for defective or damaged items. Email us within 3 days with photos of the issue.

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Refunds

Customers may choose store credit or a refund for eligible returns.

Store Credit
You will receive the full product value, minus any deductions for missing packaging or damage. Store credit is issued as a digital code once the item is inspected.

Refund to Original Payment Method
Refunds incur a restocking fee of up to 25%, deducted from the refund total. This fee covers handling, inspection, and repackaging.

Shipping fees are non‑refundable.

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Return Shipping

Customers are responsible for return shipping costs.  We recommend using a trackable shipping service.

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Order Issues

If your order arrives damaged, defective, or incorrect, contact us within 3 days with photos. We’ll work together to resolve it, amenable to all parties.